Shipping Policy

We currently ship within Australia only. We hope to offer international shipping in the future.

Orders are generally dispatched within 1–3 business days. During sales or new releases, dispatch may take a little longer — we’ll always keep you updated by email.

• Free standard shipping on all orders of 3 items or more.
• Standard shipping — A flat rate of $5 Australia-wide applies to all orders, unless a promotional shipping offer is available. Any applicable shipping discounts will be automatically applied at checkout.

The exact rate for your order is calculated at checkout based on the option you choose.

Once dispatched, estimated delivery times are:

• Standard — 5–10 business days.

Delivery times are estimates provided by the carrier and are not guaranteed. Regional and remote areas may take longer.

When your order ships, we’ll send an email with your carrier and tracking number. You can also view your order status anytime under My Account.

If your order hasn’t arrived within the estimated window, please contact us at hello@aerisaustralia.com and we’ll help track it down.

Please double-check your shipping address at checkout. We’re unable to redirect parcels once dispatched, and re-delivery of parcels returned due to an incorrect address may incur an additional shipping charge.