Shipping Policy

We ship within Australia and to: Canada, China, Hong Kong, Japan, Malaysia, New Zealand, Singapore, South Korea, Taiwan, United States.

Orders are generally dispatched within 3 business days. During sales or new releases, dispatch may take a little longer — we’ll always keep you updated by email.

• Free standard shipping within Australia on orders of 3 items or more.
• Standard shipping (Australia) — A flat rate of $5 applies to Australian orders, unless a promotional shipping offer is available. Any applicable shipping discounts will be automatically applied at checkout.

The exact rate for your order is calculated at checkout based on the option you choose.

Once dispatched, estimated delivery times are:

• Standard (Australia) — 5–10 business days.

Delivery times are estimates provided by the carrier and are not guaranteed. Regional and remote areas may take longer.

We ship to Canada, China, Hong Kong, Japan, Malaysia, New Zealand, Singapore, South Korea, Taiwan and the United States.

• Flat rate: $18.00 AUD per order, free on orders of $150.00 AUD or more.
• Delivery: 5–15 business days after dispatch.

Duties, taxes & customs

International orders: any import duties or taxes are charged by your country's customs and paid by the recipient on delivery. These charges are set by your country, not by us, and are not included in our prices or shipping fee. We can’t tell you in advance what they will be — please check with your local customs authority if you’re unsure.

You are responsible for making sure our products can be imported into your country. If a parcel is refused, not collected, or returned to us because duties or taxes were not paid, we can’t refund the shipping fee, and the cost of returning the parcel to us may be deducted from any refund for the products.

Delivery times

International delivery times are estimates from Australia Post and do not include time spent in customs, which we can’t control. Once your parcel leaves Australia, it is delivered by your local postal service, and tracking updates may be less frequent.

Restricted products

Some products can’t be shipped to certain countries. Any restriction is shown on the product page, in your cart and at checkout, and an order can’t be placed for a product that can’t be delivered to your address.

Currency

All prices and shipping fees are charged in Australian Dollars (AUD). If your card is issued outside Australia, your bank may convert the amount and charge its own fees.

When your order ships, we’ll send an email with your carrier and tracking number. You can also view your order status anytime under My Account.

If your order hasn’t arrived within the estimated window, please contact us at hello@aerisaustralia.com and we’ll help track it down.

For international orders, please allow extra time for customs before getting in touch. If a parcel is confirmed lost in transit, we’ll work with Australia Post and arrange a replacement or refund.

Please double-check your shipping address at checkout, including any postcode and apartment or unit number your country uses. We’re unable to redirect parcels once dispatched, and re-delivery of parcels returned due to an incorrect address may incur an additional shipping charge.